These Terms and Conditions govern your access to and use of the 1Win online betting and casino platform (website and mobile applications) in India. By registering an account, depositing funds, placing any bet or playing any game, you agree to be legally bound by these rules. We may amend these terms from time to time to reflect changes in law, technology or our services. We will notify you of material changes via email or a prominent notice on the platform. Continued use after such notification constitutes acceptance of the updated terms. Any breach of these rules may result in account suspension, termination or forfeiture of funds.
Eligibility & Account Rules
You must be at least 18 years old (or the legal age of majority in your jurisdiction) and physically located in a region where online betting and casino gaming are permitted. Only one account per person is allowed. Providing false, incomplete or misleading information during registration is strictly prohibited and may lead to immediate account closure and loss of funds. You are solely responsible for keeping your login credentials confidential and for all activity that occurs under your account. We reserve the right to request identity, age and address verification (passport, Aadhaar, PAN, utility bill, etc.) at any time.
Betting & Gaming Regulations
All bets and game rounds are final once confirmed and cannot be cancelled or amended. We settle wagers according to official results published by recognised governing bodies or event organisers. In cases of obvious errors (mispriced odds, technical faults, incorrect data entry, etc.) we may void affected bets and return stakes. Casino games use independently certified random number generators; live dealer outcomes are final and binding. You may not use any software, bot, script or technique intended to exploit the platform or gain an unfair advantage.
Bonuses & Promotions
All promotional offers (welcome bonus, cashback, free bets, reloads, etc.) are subject to specific terms displayed at the time of activation: wagering requirements, validity period, maximum bet limits, game/market contribution rates and eligible games. Bonuses are intended for genuine recreational players. We may cancel bonuses and void related winnings if we detect abuse (bonus hunting, irregular play patterns, multiple accounts, coordinated play, etc.). We reserve the right to amend or withdraw any promotion without prior notice.
Payments & Transactions
Deposits must be made from payment methods registered in your own name. Withdrawals are normally processed back to the original deposit method (where technically possible). Full account verification is mandatory before the first withdrawal. Processing times vary: e-wallets and crypto are often instant to 24 hours; bank transfers may take 1-5 business days. Reasonable fees may apply for certain methods, chargebacks or currency conversions. We may limit or refuse transactions to prevent fraud or money laundering.
Responsible Gaming
We are strongly committed to promoting responsible gambling. You can set personal limits on deposits, wagers, losses and session duration directly in your account settings at any time. Cooling-off periods (24 hours to 6 weeks), temporary time-outs and full self-exclusion (6 months to 5+ years) are available on request. Reality checks remind you of time spent playing. Links to professional support organisations (Gamblers Anonymous, BeGambleAware, etc.) are provided in the Responsible Gaming section. We may restrict or close accounts if we believe a player is at risk.
Liability & Dispute Resolution
Services are provided “as is” without warranties beyond those required by law. We are not liable for losses caused by technical failures, connectivity issues, force majeure, your errors or third-party actions outside our reasonable control. Any disputes should first be raised with customer support. If unresolved, they may be referred to the Curacao eGaming licensing authority (licence holder jurisdiction).
Account Closure & Termination
We may suspend or terminate your account for breach of these terms, suspicious/fraudulent activity, or at our sole discretion. You may request voluntary account closure via support; any remaining balance will be paid out after verification and deduction of applicable fees or pending wagers.