1Win places the highest priority on protecting the privacy and personal information of every player who uses our platform in India. We collect, process and safeguard data responsibly, fully complying with international data protection standards while respecting local expectations and regulations. This Privacy Policy is written in clear, plain language so you can easily understand our practices: what information we gather, why we need it, how we use and secure it, who we share it with, how long we retain it, and what rights you have as a user. We regularly review and update this policy to reflect changes in technology, services or legal requirements. By creating an account, making a deposit or continuing to use 1Win (website or app), you confirm that you have read, understood and agree to these terms.
Information We Collect
We collect only the data strictly necessary to provide a secure, seamless and personalised betting and gaming experience. During registration we require your full name, date of birth, email address, mobile phone number and preferred currency (INR by default for Indian users). Technical information is collected automatically: IP address, device type/model, operating system, browser version, language settings, approximate location (derived from IP), pages visited, session duration and interaction patterns (via cookies, pixels and similar technologies). Financial records include deposit/withdrawal amounts, payment method details and transaction identifiers. Gameplay and betting logs track activity to support responsible gaming tools, fraud prevention and personalised recommendations. In certain situations (first withdrawal, high-value transactions or suspicious activity) we may request identity verification documents such as passport, Aadhaar card, PAN card or utility bill.
How We Use Your Information
Your data enables us to create and manage your account, authenticate logins securely, process deposits and withdrawals quickly, settle bets and casino outcomes accurately, and deliver games without interruption. We also use it to personalise your experience suggesting relevant cricket matches, popular slots, live dealer tables or promotions based on your preferences. Behavioural analysis helps detect fraud, prevent account compromise and identify potential problem gambling patterns. With your explicit consent we send marketing communications about bonuses, tournaments and new features. Anonymised and aggregated data is used exclusively for internal analytics to improve platform performance never in a way that identifies you individually.
Sharing & Disclosure
We share personal information only when absolutely necessary and always under strict contractual safeguards. Payment processors receive the minimum transaction details required to complete deposits and withdrawals securely. Hosting, analytics, customer-support and anti-fraud service providers access limited data needed to maintain and protect the platform. We may disclose information to regulatory authorities, law enforcement or courts if required by valid legal process. We never sell your personal data to third parties for marketing or any unrelated purpose.
Security Measures
We apply multiple layers of protection: all data in transit uses the latest TLS encryption protocols; stored data is encrypted at rest; access is restricted to authorised personnel on a strict need-to-know basis with regular access audits. We conduct continuous vulnerability scanning, penetration testing and independent security assessments. You can further secure your account by enabling two-factor authentication and choosing a strong, unique password. We encourage users to avoid public Wi-Fi for sensitive actions and to keep login credentials confidential.
Your Rights
You have the right to access, correct, delete or restrict processing of your personal data. You can withdraw consent for marketing communications at any time. Cookie and tracking preferences can be managed through our consent banner or your browser settings. To exercise these rights, contact our support team via live chat or email we aim to respond to valid requests promptly and in accordance with applicable law.
Cookies & Tracking Technologies
We use essential cookies to ensure the site functions correctly, performance cookies to understand anonymous usage patterns, and only with your consent marketing cookies to show relevant promotions. You can adjust your preferences at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email or a clear notice on the website. Your continued use of 1Win after such changes indicates acceptance of the updated policy.